Frequently Asked Questions
Find quick answers regarding our booking process, insurance, cleaning checklist, and satisfaction guarantee.
FAQs
No, you don’t need to be home. Many clients provide access instructions, lockbox codes, or arrange key collection. Our cleaners are police-checked and highly trusted.
Yes, our team arrives fully equipped with high-grade vacuums, mops, microfibres, and premium eco-friendly cleaning supplies.
If you are not completely satisfied with any aspect of our clean, notify us within 24 hours. We will send a crew back to fix the area free of charge.
While we accept same-day bookings when slots are available, we recommend booking 2 to 3 days in advance to secure your preferred slot.
Yes, you can cancel or reschedule free of charge up to 24 hours before your scheduled appointment by submitting your request via email only.
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